Term Of Use

Effective Date: 2nd May, 2025

Welcome to Flavourz. These Terms of Use govern how you interact with our website and services. By accessing or using this site, you agree to be bound by these terms. If you don’t agree, please do not use our services.

1. About Us

Flavourz is a UK-based Nigerian kitchen that provides freshly prepared meals, drinks, and groceries for delivery or pickup. Our website allows you to place orders, make secure payments, and learn about our offerings.

2. Account and Access

You don’t need an account to place orders, but if you create one:

  • You’re responsible for keeping your login details safe

  • You agree not to share your account or impersonate others

  • We reserve the right to disable accounts suspected of abuse or fraud

3. Orders and Payments

  • All prices are in GBP (£) and include applicable taxes

  • Orders are only processed after full payment

  • We accept card payments, PayPal, Apple Pay, and Google Pay

  • In rare cases where a product is out of stock after payment, we will notify you and offer an alternative or refund

4. Cancellations and Refunds

  • Orders can be cancelled within 15 minutes of placement

  • After that, we may have already started preparing your meal, so refunds are not guaranteed

  • If your order is incorrect or unsatisfactory, contact us within 24 hours—we’ll review the case and respond fairly

5. Allergies and Ingredients

  • We use fresh ingredients and follow safe food handling practices

  • Allergen information is listed on each product page

  • Cross-contamination may occur. If you have a severe allergy, contact us before ordering

  • By placing an order, you acknowledge that you have read and understood the ingredients

6. Restrictions

You agree not to:

  • Use this site for unlawful purposes

  • Attempt to hack, disable, or disrupt the website

  • Submit false information or place fraudulent orders

  • Resell or duplicate any content or products for profit without permission

7. Privacy

Your personal data is protected under the UK GDPR and outlined in our Privacy Policy. We never share or sell your data.

8. Updates to These Terms

We may update these terms occasionally to reflect business changes. Continued use of the website means you accept the latest version.

9. Contact Us

If you have any questions, complaints, or concerns, you can reach us at:

Email: flavourzlounge@gmail.com
Phone/WhatsApp: +447903397776
Business Address: 8 Corporation Street, Preston, PR1 2UP, United Kingdom