Privacy Policy

Effective Date: 2nd May, 2025

Flavourz is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, place orders, or contact us.

1. Who We Are

Flavourz is a Nigerian kitchen based in the United Kingdom.
Business Address: 8 Corporation Street, Preston, PR1 2UP, United Kingdom
Contact: flavourzlounge@gmail.com | +44 7903 397776

2. What Information We Collect

When you place an order, create an account, or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely via third-party providers)
  • Order history
  • IP address and browser/device information (for analytics and security)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and delivery updates
  • Respond to your inquiries and customer service requests
  • Improve our website, products, and services
  • Prevent fraud and ensure secure transactions
  • Send promotional offers (only if you opt-in)

4. How We Store and Protect Your Data

  • We use secure servers and encrypted connections (SSL)
  • Your payment details are processed through trusted third-party gateways (e.g., Stripe, PayPal)
  • We never store your full payment card information
  • We regularly update our systems and limit internal access to sensitive data

5. Sharing Your Information

We only share your data with:

  • Trusted delivery partners (for order fulfillment)
  • Secure payment providers (for processing payments)
  • Legal authorities if required by law

We do not sell or rent your personal data to any third party.

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your data
  • Request deletion of your data (where legally possible)
  • Withdraw consent for marketing communications

To exercise these rights, email us at flavourzlounge@gmail.com

7. Cookies and Tracking

We use cookies to:

  • Keep your shopping cart active
  • Improve your browsing experience
  • Track analytics and performance

You can manage or disable cookies via your browser settings.

8. Marketing Emails

We may send offers or updates if you opted in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

9. Updates to This Policy

We may update this policy to reflect changes in law or business practices. Please review this page periodically for updates.

10. Contact Us

For questions or concerns about your privacy, contact:
Email: flavourzlounge@gmail.com
Phone/WhatsApp: +44 7903 397776
Address: 8 Corporation Street, Preston, PR1 2UP, United Kingdom