Refund and Returns Policy

Refund Policy

Effective Date: 2nd May, 2025

At Flavourz, every meal is prepared fresh and with care. Because we deal in perishable food items, we do not accept returns once an item has been delivered or collected. However, we want you to be happy with your order—and we’re here to help if something goes wrong.

Non-Returnable Items

Due to food safety regulations, the following items are non-returnable and non-refundable unless reported damaged or incorrect:

• All cooked meals (e.g. rice, soups, asun, etc.)
• Natural drinks (e.g. Zobo, Chapman)
• Fresh groceries and ingredients
• Frozen or chilled items

When Are Refunds Possible?

We may issue a full or partial refund, store credit, or replacement if:

• You received the wrong item
• Part of your order is missing
• The item arrived damaged, spoiled, or clearly not up to standard
• You notify us within 24 hours of receiving your order
• You provide photo or video evidence showing the issue

Refund Process

Once we review your claim:

• We will notify you of the outcome within 48 hours
• If approved, refunds are processed to your original payment method within 5–7 business days

Not Eligible for Refunds

We do not offer refunds in these cases:

• You changed your mind after receiving the food
• You reported an issue after 24 hours
• Taste preference or spice level disagreement
• Delay caused by incorrect delivery details you provided
• You missed your collection time, and the food lost quality

Need to Report an Issue?

Please contact us within 24 hours of delivery or pickup:

• Email: flavourzlounge@gmail.com
• Phone/WhatsApp: +44 7903 397776
• Business Address: 8 Corporation Street, Preston, PR1 2UP, United Kingdom